Shipping Information

Fast, Reliable Shipping Across Canada

At Drive Hacks, we understand that getting your outdoor gear quickly and safely is essential for your adventures. We've partnered with trusted Canadian shipping providers to offer fast, reliable delivery options that get your equipment to you when you need it most.

Shipping Options

Standard Shipping

Our most popular shipping option, balancing speed and value:

• Delivery Time: 3-7 business days
• Cost: $9.99 CAD (Free on orders over $100 CAD)
• Carrier: Canada Post Standard
• Tracking: Full tracking included
• Insurance: Up to $100 CAD included

Express Shipping

For when you need your gear fast:

• Delivery Time: 1-3 business days
• Cost: $19.99 CAD
• Carrier: Canada Post Xpresspost or Purolator
• Tracking: Real-time tracking with delivery notifications
• Insurance: Up to $500 CAD included
• Signature: Required for delivery confirmation

Overnight Shipping

Next-day delivery for urgent gear needs:

• Delivery Time: Next business day by 10:30 AM
• Cost: $39.99 CAD
• Carrier: Purolator Express
• Cutoff: Order by 12 PM EST
• Availability: Major urban centers only
• Insurance: Up to $1,000 CAD included

Free Shipping Threshold

Enjoy free standard shipping on orders over $100 CAD. This threshold applies to:

• Product total before taxes
• All provinces and territories
• Standard shipping method only
• Regular retail items (some exclusions apply)

Delivery Areas and Times

Delivery Coverage

We ship to all provinces and territories across Canada:

Major Urban Centers (1-3 business days)

• Toronto, Montreal, Vancouver, Calgary
• Ottawa, Edmonton, Winnipeg, Quebec City
• Halifax, Hamilton, London, Kitchener-Waterloo
• Victoria, Regina, Saskatoon, St. John's

Secondary Cities (2-5 business days)

• Provincial capitals and regional centers
• Cities with populations over 50,000
• Major recreational and tourism areas

Rural and Remote Areas (3-7 business days)

• Small towns and rural communities
• Northern territories and remote regions
• Cottage country and recreational areas
• PO Box addresses

Delivery Time Estimates by Province

Order Processing

Processing Time

Most orders are processed within 1-2 business days:

• In-Stock Items: 1 business day
• Custom or Special Orders: 2-5 business days
• Backordered Items: Varies (you'll be notified)
• Peak Season: May require additional time

Order Cutoff Times

• Standard Shipping: 4 PM EST for next-day processing
• Express Shipping: 2 PM EST for next-day processing
• Overnight Shipping: 12 PM EST for next-day delivery
• Weekend Orders: Processed on the next business day

Processing Status Updates

Stay informed about your order status:

1. Order Confirmation: Immediate email confirmation
2. Processing Notification: When your order enters our warehouse
3. Shipping Confirmation: When your order ships with tracking number
4. Delivery Notification: When your package is delivered

Shipping Costs

Standard Shipping Rates

Express and Overnight Rates

• Express Shipping: $19.99 CAD (all order values)
• Overnight Shipping: $39.99 CAD (all order values)
• Oversized Items: Additional surcharges may apply
• Remote Areas: Additional fees may apply

Special Item Shipping

Some items require special handling:

• Oversized Items: Kayaks, canoes, large tents (+$25-$75 CAD)
• Heavy Items: Items over 30kg (+$15-$35 CAD)
• Fragile Items: Special packaging (+$5-$15 CAD)
• Hazardous Materials: Fuel, batteries (ground shipping only)

Tracking Your Order

Tracking Information

All shipments include tracking:

• Tracking number provided via email
• Real-time updates on package location
• Estimated delivery date and time
• Delivery attempt notifications
• Photo confirmation upon delivery (where available)

How to Track

1. Check your shipping confirmation email
2. Click the tracking link or copy the tracking number
3. Visit the carrier's website (Canada Post, Purolator, etc.)
4. Enter your tracking number
5. View real-time updates

Track on Our Website

You can also track orders directly on our website:

• Log into your Drive Hacks account
• Go to "My Orders"
• Click "Track Package" for real-time updates
• Set up delivery notifications

Delivery Options

Standard Delivery

• Residential: Delivered to your door
• Apartment: Delivered to building entrance or mailroom
• Business: Delivered during business hours
• No Signature Required: For orders under $200 CAD

Signature Required

Required for orders over $200 CAD or express shipping:

• Someone 18+ must be present to sign
• Photo ID may be required
• If no one is available, a delivery notice will be left
• Package can be picked up at local post office

Alternative Delivery Options

• PO Box: Available for smaller items
• Canada Post Outlet: Pick up at your convenience
• Work Address: Delivery during business hours
• Hold for Pickup: Available at major carrier locations

Delivery Instructions

Provide special instructions during checkout:

• Apartment buzzer codes
• Safe drop-off locations
• Business delivery preferences
• Contact information for delivery

Special Shipping Situations

Peak Season Shipping

During busy periods (holidays, outdoor season start):

• Processing times may be extended by 1-2 days
• Express shipping recommended for time-sensitive orders
• Order early to ensure delivery by specific dates
• Watch for peak season notifications on our website

Weather-Related Delays

Canadian weather can impact delivery:

• Severe storms may delay shipments
• Remote areas may experience seasonal access issues
• Carriers will prioritize safety over speed
• We'll notify you of any weather-related delays

International Shipping

Currently, we ship within Canada only, but we're planning to expand:

• US shipping coming soon
• International options under development
• Contact us for special international requests
• Gift cards available for international customers

Military and Remote Bases

Special arrangements for military personnel:

• Military postal codes supported
• Extended delivery times may apply
• Contact customer service for assistance
• Special discounts available for military personnel

Packaging and Protection

Secure Packaging

Your gear is protected during shipping:

• Durable Boxes: Recycled cardboard designed for outdoor gear
• Protective Materials: Bubble wrap, foam padding, air pillows
• Waterproof Bags: For electronic items and clothing
• Custom Packaging: Specialized protection for fragile items

Environmental Responsibility

Sustainable packaging practices:

• Recycled and recyclable materials
• Minimal packaging while ensuring protection
• Biodegradable packing materials when possible
• Reusable packaging for returns

Package Insurance

All shipments include insurance coverage:

• Standard Shipping: Up to $100 CAD included
• Express Shipping: Up to $500 CAD included
• Overnight Shipping: Up to $1,000 CAD included
• Additional Insurance: Available for high-value orders

Problems with Delivery

Lost or Damaged Packages

If your package is lost or damaged:

1. Contact us immediately
2. Provide your order number and tracking information
3. Take photos of any damage
4. We'll investigate with the carrier
5. Replacement or refund will be provided

Delivery Delays

If your package is significantly delayed:

• We'll proactively contact you with updates
• Tracking information will be updated
• Compensation may be provided for express shipping
• Alternative shipping options will be offered

Incorrect Address

To change your delivery address:

• Contact us immediately after placing your order
• Changes may not be possible once shipped
• Address correction fees may apply
• Provide correct address details immediately

Failed Delivery Attempts

If delivery fails:

• Carrier will leave a delivery notice
• Package held at local depot for pickup
• Redelivery can usually be scheduled
• Packages returned after 15 days unclaimed

Contact Shipping Support

Our shipping team is here to help with any delivery questions or concerns: